Contact Centre Services

Workair answer your calls, emails, social media, chat and web chat, When you cant. Workair contact your customers, When you cant. We help you to save Time and Money. All our services are fully branded as you require.

Workair know how important it is for companies to be able to scale up and down quickly to maximise their profitability and minimise their risk.

Let Workair become an extension of your team, answering or making calls for your business as if we are based in your office. Our service is available when you want it (including 24/7/365) to ensure you never miss a call or a sales opportunity.

  • All calls and customer contacts are branded and executed exactly as you want them to be.
  • Our systems can integrate into your systems.
  • Your customers can choose how they prefer to contact you or be contacted by you. Workair do the rest.
    • Inbound calls
    • Outbound calls
    • Web chat
    • Email
    • Social media
    • SMS
    • On line
    • Fax
  • All contacts are recorded
  • Full reporting on contacts available on line
  • You can choose when and for how long you benefit from each service. No job is too small or big (within reason!).
  • Virtual receptionist can deal with the calls exactly as you request.
  • Workair provide outbound sales and appointment setting functions.
  • Workair can provide in bound customer care.
  • Workair can provide marketing campaign support.
  • Our teams are fully trained.
  • Our systems ensure that we follow your processes exactly.
  • We can take payments in a PCI DSS compliant fashion.
  • Minimum costs to setup and very competitive on going rates.

Products and Services

Virtual receptionist

  • 24/7/365 call answering if required.
  • Out of hours support.
  • Calls answered in your brand.
  • Transfer calls to correct extension.
  • Call/Fax to email.
  • Hunt groups.
  • Transfer to mobile.
  • Take messages.
  • Full reporting and tracking.
  • We can provide the virtual phone systems to support and save you money.

Outbound sales and appointment setting

  • Out bound sales of new products to your existing customer base.
  • Outbound sales and appointment setting to support your other sales channels.
  • Full sales support – invoice chasing and debt collection.
  • Outbound sales to new customers.
  • Workair can supply fully opted in (Data Protection compliant) data lists of possible customers.
  • All calls fully branded and recorded.
  • Full reporting and tracking.
  • Fully PCI compliant payment services.
  • We can provide the virtual phone systems to support and save you money.

In bound sales

  • Never miss another sales call!
  • Enables your customers to buy / order over the phone.
  • Support your marketing campaigns so you do not miss any opportunities.
  • All calls fully branded and recorded.
  • Fully PCI compliant payment services enables customers to pay over the phone.
  • Multi Channel – On line, web chat, email, social media (twitter etc),Fax.
  • We can provide the virtual phone systems to support and save you money.

Customer Care department

  • Workair become your own fully branded customer service department.
  • 24/7/365
  • Workair Support your marketing campaigns so you do not miss any opportunities.
  • All calls fully branded and recorded.
  • Fully PCI compliant payment services enables customers to pay over the phone.
  • Multi Channel – On line, web chat, email, social media (twitter etc),Fax.
  • We can provide the virtual phone systems to support and save you money.