Solutions

By Industry

Retail

Workair enable retailers to grow through

Omni channel support through our contact centres.

  • Workair support customer contacts via on line, web chat, social media, in bound calls, out bound calls. Retailers who have Web chat on their sites increase sales activity by over 200%. >See Contact Centre Services

Payment services.

  • Workairs range of payment solutions save retailers money and provide innovative way for their customers to purchase from the retailer. >See Payment Services

Broadband and Calls.

  • Workair improve the connectivity to every retail location and save costs. >See Broadband or Calls

Phone systems.

  • Workair phone systems save retailers money by making all calls between locations internal calls. Provided proper tracking of when customers are contacting you. >See Phone systems

Healthcare

GPs, Primary Care Centres, Dentists etc

E-receptionist.

Payment services.

  • Workairs range of payment solutions save money and enable patients to pay by a number of means. >See Payment Services

Broadband and Calls.

  • Workair improve the connectivity to every location and save costs. >See Broadband or Calls

Phone systems.

  • Workair phone systems give surgeries the same functionality as systems in large hospitals but without large investment. Our systems are charges on a licence fee per month thereby freeing up cash to invest else where. >See Phone systems

Financial Services

Insurance brokers, Financial Advisors

Omni channel support.

  • Workair enables customers to choose how they would like to contact your business; via on line, web chat, social media, in bound phone calls, out bound calls. Companies who have Web chat on their sites increase sales activity by over 200%.  >See Contact Centre Services

Payment services.

  • Workair payment solutions are PCI DSS level 1 compliant and remove many PCI compliance obligations from the broker. The innovative services enable brokers to provide payment options for their customers >See Payment Services

Broadband and Calls.

  • Workair broadband solutions ensure your business is connected to the outside world at speeds that enable optimal use of your time and resources. Our broadband solutions enable resilience and disaster recovery to ensure your business is always working. Our call charges save your business money. >See Broadband or Calls

Phone systems.

  • Workair provide PCI compliant phone systems which allow you to record calls and link to your CRM. Our phone systems also provide the business intelligence to run call centres of all sizes effectively.  >See Phone systems

Cloud solutions

  • Our cloud services can enable your company to move to cloud solutions is a seamless and straightforward manner. Workairs partnership with Microsoft ensures our customers have access to enterprise grade solutions at all times. >See Cloud Services

Motor Industry

Omni channel support.

  • Workair omni channel support enables you to deploy web chat on your website. Did you know that websites that have live webchat generate 5 times more revenue than those that do not.  >See Contact Centre Services

Broadband and Calls.

  • Workair broadband solutions ensure your business is connected to the outside world at speeds that enable optimal use of your time and resources. Our broadband solutions also enable resilience and disaster recovery to ensure minimal disruption to your business. Our call charges save your business money. >See Broadband or Calls

Phone systems.

  • Workair phone systems provide enterprise grade telephone systems for your business. Workair phone systems enable your team to deal with any contact from customers (over whatever medium – email, phone, web chat, sms) in a professional manner. All contacts from a customer can be recorded to the customers file on your CRM (or to the Workair CRM). Workair phone systems will record any missed calls and can allocate call backs to the relevant department. This means you will never miss a potential sale or service enquiry. Call recording can ensure that conversations with customers are always on file. Workair phone systems do not require upfront cash investments but are charged per user per month. This releases cash to invest in stock or marketing to help grow your business. >See Phone systems

Contact Centre Solutions

  • Workair Contact Centre services give you the option to do outbound calling campaigns (to invite customers to a launch event, to book cars in for service or warranty repairs etc), or provide marketing support (to handle enquiries driven by a marketing campaigns around sales events or new product launches). Workair e-receptionist means your calls can be answered by Workair but as if we are part of your team. The calls are handled exactly as you instruct us to handle them – branded, professional and recorded. Your business will never miss a call again (24/7/365 if you choose). >See Contact Center Services

Travel Agents

Omni channel support.

  • Workair support customer contacts via on line, web chat, social media, in bound calls, out bound calls. Retailers who have Web chat on their sites increase sales activity by over 200%. >See Contact Centre Services

Broadband and Calls.

  • Workair broadband solutions ensure your business is connected to the outside world at speeds that enable optimal use of your time and resources. Our broadband solutions also enable resilience and disaster recovery to ensure minimal disruption to your business. Our call charges save your business money. >See Broadband or Calls

Phone systems.

  • Workair phone systems provide enterprise grade telephone systems for your business. Workair phone systems enable your team to deal with any contact from customers (over whatever medium – email, phone, web chat, sms) in a professional manner. All contacts from a customer can be recorded to the customers file on your CRM (or to the Workair CRM). Workair phone systems can record any missed calls and can allocate call backs to the relevant department. This means you will never miss a potential sale or travel enquiry again. Call recording can ensure that conversations with customers are always on file. Workair phone systems do not require upfront cash investments but are charged per user per month. This releases cash to invest in stock or marketing to help grow your business. >See Phone systems

Contact Centre Solutions

  • Workair can provide e receptionist, 24/7/365 support for your clients or out bound your customers will offers and deals >See Contact Center Services

Web chat

  • Workair omni channel support enables you to deploy web chat on your website. Did you know that websites that have live webchat generate 5 times more revenue than those that do not. >See Contact Centre Services

Payment services

  • Workairs range of payment solutions save retailers money and provide innovative way for their customers to purchase from the retailer. Workair solutions enable you to take payments over the phone, on line, in person or via Apps and links. These solutions are all done in a secure environment and minimise your PCI compliance obligations. >See Payment Services

Professions

Legal, Architects, Accountants etc

Omni channel support.

Broadband and Calls.

  • Workair broadband solutions ensure your business is connected to the outside world at speeds that enable optimal use of your time and resources. Our broadband solutions also enable resilience and disaster recovery to ensure minimal disruption to your business. Our call charges save your business money. >See Broadband or Calls

Phone systems.

  • Workair phone systems provide enterprise grade telephone systems for your business. Workair phone systems enable your team to deal with any contact from clients (over whatever medium – email, phone, web chat, sms) in a professional manner. All contacts from a customer can be recorded to the customers file on your CRM (or to the Workair CRM). Workair phone systems will record any missed calls and can allocate call backs to the relevant person. Call recording can ensure that conversations with clients can always be on file. Workair phone systems do not require upfront cash investments but are charged per user per month. This releases cash to invest in stock or marketing to help grow your business. >See Phone systems

Cloud solutions

  • Our cloud services can enable your company to move to cloud solutions is a seamless and straightforward manner. This can ensure that you and your team can securely access client files wherever you are and with the device you choose. This can improve the productivity of the business and enable your team to be more mobile. >See Cloud Services

Payment services

  • Workairs range of payment solutions save retailers money and provide innovative way for their customers to purchase from the retailer. Workair solutions enable you to take payments over the phone, on line, in person or via Apps and links. These solutions are all done in a secure environment and minimise your PCI compliance obligations. >See Payment Services

Call Centres

Omni channel support.

  • Workair support customer contacts via on line, web chat, social media, in bound calls, out bound calls. Retailers who have Web chat on their sites increase sales activity by over 200%. >See Contact Centre Services

Broadband and Calls.

  • Workair broadband solutions ensure your business is connected to the outside world at speeds that enable optimal use of your time and resources. Our broadband solutions also enable resilience and disaster recovery to ensure minimal disruption to your business. Our call charges save your business money. >See Broadband or Calls

Phone systems.

  • Workair phone systems provide enterprise grade telephone systems for contact centres. Workair phone systems are multi channel (email, phone, web chat, sms) and multi tenant. All customer contacts can be recorded to the customers file on your CRM (or to the Workair CRM). Workair phone systems are the most advanced in the world and can increase productivity of agents by up to 53%. Workair Omni channel communications platforms are deployed all over the world. The Omni Channel communications platform can support contact centres from 2 seats up to 3,000 seats. Workair phone systems do not require upfront cash investments but are charged per user per month. This releases cash to invest in stock or marketing to help grow your business. >See Phone systems

Cloud solutions

  • Our cloud services can enable your company to move to cloud solutions is a seamless and straightforward manner. Our cloud based CRM can integrate into Workair Phone Systems and Workair Payment Systems. >See Cloud Solutions

Payment services

  • Workairs range of payment solutions save retailers money and provide innovative way for their customers to purchase from the retailer. Workair solutions enable you to take payments over the phone, on line, in person or via Apps and links. These solutions are all done in a secure environment and minimise your PCI compliance obligations. These payment systems can link into Workair CRM and phone systems. >See Payment Services

Marketing Services

Builders and Tradesmen


E-receptionist.

  • Workair virtual receptionists ensure that your business never misses another call, customer query or request for a quote. The calls are handled professionally and as though the Workair receptionist is part of your team. Workair can take messages, redirect the call to a mobile of other landline or email a list of messages at the end of every day. All calls are recorded and reported on so you never miss a call. The charges for the service can be tailored to best suit your business. Workair can charge per call, per person or on a monthly retainer – whatever suits you best. Your business gets all the benefits of a professional receptionist without the associated cost . >See Contact Centre Services

Broadband and Calls.

  • Workair improve the connectivity to every location and save costs on your phone bills. Workair can install broadband in 98% of the country and can provide phone systems that are plug and play and can be moved from one job to the next. >See Broadband or Calls

Phone systems.

  • Workair phone systems give surgeries the same functionality as systems in large enterprises but without large investment. Our systems are charges on a licence fee per month thereby freeing up cash to invest else where. Our Phone Systems are ideal for sites as they can be moved from one site to another without any additional cost. >See Phone systems

Payment services

  • Workairs range of payment solutions save money and enable customers to pay you by card, on line, over the phone or in person. You can also set up recurring billing and invoicing. More people expect to be able to pay for products and services on line or by card. Workair ensures that your customers get that choice in a secure and hassle free way. >See Payment Services

Hospitality


E-receptionist.

  • Workair can provide virtual receptionists to take bookings 24/7 and remove the need for a receptionist at each location.>See Contact Centre Services

Omni channel support through our contact centres.

  •  Workair support customer contacts via on line, web chat, social media, in bound calls, out bound calls. Restaurants who have Web chat on their sites increase sales activity by over 200%. >See Contact Centre Services

Broadband and Calls.

  • Workair improve the connectivity to every retail location and save costs >See Broadband or Calls

Phone systems.

  • Workair phone systems save retailers money by making all calls between locations internal calls. Our Phone Systems have call recording, voice mail, find me follow me and many other enterprise grade solutions. Workair Phone Systems ensure you will never miss a booking again. Workair Phone Systems do not require an upfront investment but are paid for per uses per month. This frees up cash in your business. >See Phone systems

Payment services

  • Workairs range of payment solutions save retailers money and provide innovative way for their customers to purchase from the retailer. Our payments solutions are PCI DSS level 1 compliant and remove some PCI compliance obligations from the retailer. >See Payment Services

Business of all sizes in any sector

Workair provide a range of Enterprise grade solutions, under one roof, that will help your company grow. These solutions are all future proofed, secure, scalable and easy to deploy.

Broadband and Calls

    • Workair guarantee to provide and install the broadband service that best suits your businesses requirements. We use all the major broadband carriers in Ireland and will provide the best solution for you. No other broadband provider can offer this service. (Link to broadband and calls)
    • Workair calls will save your business money. We offer rates to every destination in the world and can tailor packages for every business need >See Broadband or Calls

Phone systems.

  • Workair Phone Systems give the same functionality as phone systems found in Fortune 500 and FTSE 100 companies. The key difference is that they are easy to use (for the user and the administrator), easy to deploy, are fully future proofed and cost effective. Workair charge for our Phone Systems on a per user, per month basis. This means you do not have to invest large sums up front to benefit from the latest technology. Workair laos remove the need for costly and unnecessary maintenance contracts. Workair Phone Systems can integrate with many other systems through its flexible APIs. >See Phone systems

Payment services.

  • Workair Payment Services include Terminals, Merchant Services, On Line payments, Phone Order payments and reporting (business intelligence)
    • Workairs competitive rates saves your business money.
    • Workair provide a managed install service – we come and install so you do not have to. Plug and Play.
    • Workair and NetPay offer 24/7/365 telephone support for our customers.
    • Workair and NetPays Revolution platform provides valuable reporting and insight and empowers you to manage you business more effectively.
    • Payments that don’t cost the earth. Our Green payments program entirely mitigates the carbon emissions of out payments network.
    • All payments are secure and PCI DSS level 1 compliant.
    • We supply and configure equipment.
    • We have equipment leasing options.
    • Resilience guaranteed.
    • Products include payment terminals, On line payments, MOTO (phone) payments and Merchant/Acquirer services.

    >See Payment Services

Contact Centre Services

  • Workair answer your calls, emails, social media, chat and web chat, When you cant. Workair contact your customers, When you cant. We help you to save Time and Money. All our services are fully branded as you require.
  • Workair know how important it is for companies to be able to scale up and down quickly to maximise their profitability and minimise their risk.Let Workair become an extension of your team, answering or making calls for your business as if we are based in your office. Our service is available when you want it (including 24/7/365) to ensure you never miss a call or a sales opportunity.
  • All calls and customer contacts are branded and executed exactly as you want them to be.
  • Our systems can integrate into your systems.
  • Your customers can choose how they prefer to contact you or be contacted by you. Workair do the rest.
    • Inbound calls
    • Outbound calls
    • Web chat
    • Email
    • Social media
    • SMS
    • On line
    • Fax
  • All contacts are recorded
  • Full reporting on contacts available on line
  • You can choose when and for how long you benefit from each service. No job is too small or big (within reason!).
  • Virtual receptionist can deal with the calls exactly as you request.
  • Workair provide outbound sales and appointment setting functions.
  • Workair can provide in bound customer care.
  • Workair can provide marketing campaign support.
  • Our teams are fully trained.
  • Our systems ensure that we follow your processes exactly.
  • Workair take payments in a PCI DSS compliant environment.

>See Contact Centre services

Cloud Services

Workair partnership with Microsoft makes it easy for your business to move to the cloud. You business will enjoy all the benefits of operating in the cloud :

    • Security – Data secured and backed up.
    • Mobility – you teams can work from anywhere, have secure access to everything over which ever device they choose.
    • Scaleable – You can use as much or as little as you need

Cashflow – no need for costly investment. You pay for the service monthly.

  • Workair CRMs (Customer Relationship Management solution) is enterprise grade but is easy to use and administer.
    • Flexible APIs allow it to integrate into most other systems.
    • Enables consistent customer communication.
    • Enables invoicing
    • Enables customer loyalty programmes
    • Does not require costly up front investment
    • Pay monthly per user.

>See Cloud Solutions

Marketing Services

  • Workair have a data set of 180,000 business in Ireland and 2.4 million businesses in the UK. Our specialist data teams can provide sales leads for your business specific to your target market.
  • Workair can call and contact these leads (with a fully branded contact) to appointment set, cleanse data or sell over the phone.

Contact Workair for a consultation.