Eden Recruitment Case Study

Date Published: 8th May 2020

Eden Recruitment Case Study

Eden Recruitment, one of Ireland’s leading recruitment agencies has been in business for over 20 years, serving both large multi-national corporations and blue-chip indigenous companies with their recruitment requirements. Eden Recruitment were among the first recruitment companies in Ireland to be accredited with ISO 9000.

The Challenge 
Eden Recruitment were an existing customer of workair for a number of months before the Covid-19 pandemic. They had previously invested in a cloud communication solution with another provider but were unhappy with it. Within three working days, workair had the company up and running on an 8×8 UC platform, with full pbx functionality, video conferencing, instant messaging, analytics and free calls to 14 countries. This solution enabled their employees to work remotely enabling them to retain key members of staff. Having a unified communication platform was important to the company and the ability for it to seamlessly integrate with their existing CRM was a key requirement.
With the outbreak of Covid-19, Eden Recruitment were quick to close their offices to ensure the safety of their staff and clients. As a result, they needed their twenty-plus employees to continue to work from home.

The Solution 
As Eden Recruitment was an existing customer of workair’s they were in a position to be able to work from home the very next day. All staff continued to collaborate using the 8×8 platform. Interviews with candidates were conducted online using video meetings and communications with clients continued using video, phone and Instant Messaging.

‘workair have been a dream to deal with. They changed over our phones systems in a matter of days. Once the Covid-19 pandemic hit we all worked from home, made possible due to the support of workair and the 8×8 solution. All our staff use the 8×8 app, it’s so easy to use and makes for seamless transition to working remotely. We couldn’t recommend Stephen and his team at workair highly enough.’        Jane Neilan, Director, Eden Recruitment (April 2020)