LetsGetChecked Case Study

Date Published: 8th May 2020

LetsGetChecked Case Study

LetsGetChecked is a leading health insights company that allows consumers direct access to a wide range of testing options and clinical services from home. Founded in 2015, the company empowers people to take an active role in their health to live longer, happier lives. By combining health data and diagnostic results, LetsGetChecked provides rich health insights to enable better healthcare decision making. LetsGetChecked tests cover general health, men’s health, women’s health, and sexual health, and are available nationwide in the US, Canada, and Europe. LetsGetChecked has corporate offices located in New York City and Dublin.
For more information, visit www.letsgetchecked.com.

The Challenge
With the outbreak of Covid-19, the company quickly focused its efforts on becoming part of the solution, developing a two-part test for the virus, which will confirm the results within 48 hours. It offers frontline and healthcare workers an opportunity to get tested safely and quickly from home, then rolling out these tests to vulnerable groups and the wider community.
Customer communication is a vital part of the LetsGetChecked service offering. When the corporate offices in New York City and Dublin were closed due to the coronavirus, it was a business priority to continue to provide support to their customers through this difficult time.

The Solution
workair had initally engaged with LetsGetChecked 12 months previously with the aim of providing a communications solution for their worldwide base. This solution was scheduled to be deployed mid-2020. Shortly after the Covid-19 outbreak this deployment was brought forward, requiring remote installation. Within 10 days, call centre functionality was up and running, enabling LetsGetChecked customer support staff in Ireland and New York to work from home. As a result they continued to provide a seamless customer experience.

‘It’s been great to be a part of such a tangible example of businesses pulling together like this. LetsGetChecked has seen a huge increase in test orders because our customers can safely test from home without putting themselves or others at risk. Thanks to the quick turnaround from the team, we have been able to keep this vital medical service going at a time when it is most needed and we are now actively testing and supporting healthcare workers with our coronavirus testing solution. Thanks and keep up the good work guys! ‘ Mark Donaghy, Product Manager, LetsGetChecked (April 2020)