MICROSOFT TEAMS
INTEGRATION

Microsoft Teams integration means one unified solution for all business interactions. Although Teams is considered the primary collaboration tool for businesses worldwide it has limited voice capabilities. That is why integrating Microsoft Teams with a Workair system provides the best of both worlds. An inexpensive, feature rich solution that allows you to streamline all business communication through the Teams interface.

Benefits of Microsoft Teams Integration

Integrating Microsoft Teams with your business phone system means enterprise grade telephony features such as, ring groups, call queues, click-to-dial, call presence and more are available within the Teams interface. This single solution provides a consistent native Teams user experience for all types of business interactions.

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Industries We Work With

In today’s world of hybrid working any industry can benefit from a Microsoft Teams integrated phone system. Having Teams as the sole client interface for users, in and out of the office, and for internal and external calls gives simplicity and rationalisation of the desktop for business users.

Product Integrations with Microsoft Teams

All Workair’s products integrate with Microsoft Teams which allows users to experience a truly unified global communication and collaboration platform. Each system provides unique benefits to suit the specific requirements of our customers.

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8×8 Voice for Microsoft Teams offers a cloud-based direct routing service with global PTSN calling. It is the only one of our products that has an MS Teams certified contact centre solution available.

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ACO for Microsoft Teams provides carrier-grade, advanced enterprise PBX capabilities with no additional calling plans required.

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Dialpad for Microsoft Teams is a cloud-native direct routing integration that connects Dialpad’s enterprise-grade telephony features and Voice Intelligence capabilities into the Microsoft Teams native environment.

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GoTo for Microsoft Teams bridges the external communications gap for MS Teams with external calling as well as full contact centre capabilities.

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RingCentral for Microsoft Teams brings communication and collaboration capabilities to the Teams app. The Teams native bot means users can make outbound calls, schedule and start meetings without leaving Teams.

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Vonage for Microsoft Teams integrates messaging and premium calling features into one platform. It provides users with the flexibility of unified communications by reducing the number of applications needed for internal and external communication.

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Make Microsoft Teams Work For Your Business

Voice integration doesn’t mean clunky bots, additional downloads, apps or browser extensions that will detract from the Teams user experience. Workair products seamlessly integrate to deliver a single unified experience that offers users new capabilities – centralised management, robust analytics and live reports within the Teams interface.

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Connect Your Business To The Global Marketplace

Microsoft Teams is considered the preferred application for businesses globally, so it makes sense to use it for all interactions, internally and externally. A Microsoft Teams integrated business phone system offers users global PTSN calling, including unlimited local and international calls, full PSTN replacement and DID plus toll-free numbers in over 100+ countries provide predictable operational costs.

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Microsoft Teams Integrations With Call Centres

A Microsoft Teams integrated Contact Centre solution provides complete voice and digital channel support for users. Within the Teams application agents can access out-of-the-box CCaaS features, including inbound & outbound calling, omni-channel interactions, workforce engagement management, real-time coaching, robust analytics, and more. This enables a simplified customer engagement workflow.

Perfect For Scaling Your Business

In addition to Teams, Workair systems allow for native integrations with a multitude of other business applications and CRM platforms such as Salesforce. This means key insights into Microsoft Teams calls as well as non-Teams users. See your CRM call history information, attach call logs and links to call recordings from within Teams. This offers organisations improved functionality with deeper analytics, pricing efficiencies, and key insights to your day-to-day business interactions.

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Workair Make Microsoft Teams Integration Simple

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Workair’s professional services team will take care of all stages of the integration process. We are here to ensure the implementation goes smoothly and will plan deployment of your new system to eliminate business downtime and disruption. Our solution will deliver the best results for you team.

It is time to take the next step in your business communications journey and optimise your Microsoft Teams experience with an integrated solution from Workair.

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