NEWS & BLOGS

Cloud-based contact centres are becoming more established with an increasing number of providers developing solutions to challenge the traditional on-prem model. They offer users improved operational efficiencies, increased flexibility for dynamic work styles and distributed agent teams and improved customer experiences.

Stephen Mackarel, Workair Managing Director, features in this months issue of the Comms Dealer. In a report titled ‘Bringing multifaceted hybrid solutions into focus’ Stephen and other cloud technology advocates give their insights in the future of hybrid working.

When it comes to business phone systems organisations with outdated premises-based PBXs, many of which are being end-of-lifed by their manufacturers such as Toshiba, have recognised that cloud is the future. Migrating to cloud communications allows for consolidation of all applications while eliminating unnecessary spend in redundant tools.

2020 saw undisputed levels disruption on society, the economy and global commerce. A as a result of the ‘new normal’ businesses have changed how they interact and communicate with their clients and employees forever. Being catapulted into the world of remote working has given way to the age of ‘Smart Business Phone Systems’.

The Covid-19 pandemic has forced Legal Practices in Ireland to evaluate how they operate. Many companies in this sector have, in the past, evolved their traditional phone systems which limits their communication capability, and are inefficient and expensive.

Stephen Mackarel was interviewed in a recent edition of Silicon Republic. He believes Covid-19 has acted as a catalyst for new business practices particularly remote working. He outlines how it is possible for companies to reduce their cost base and still have the latest in communications ensuring a world-class service for customers.

workair were featured in last Sunday’s Business Post Connected magazine. In an article entitled ‘Rewriting the Rule Book on How and Where people work…

workair were featured in last Sunday’s Business Post Connected magazine. In an article entitled ‘Rewriting the Rule Book on How and Where people work…

Now more than ever, people need to know that their virtual conversations are private, safe and secure. Privacy and security are never an afterthought at 8×8.

Workair and 8×8 presented on Enabling Remote working and shared Best Practice and Guidelines for the first Stronger Together workshop.

Partnership with leading channel partner workair will allow 8×8 to capitalise on the growing cloud communications demand in Ireland

COVID-19 has demonstrated how important it is for businesses to ensure they are ready to meet challenges such as these. The technology is here. The time is now.