Keeping Agents Productive in a Work From Home Model

30 April, 2020

7 tips to boost productivity

Although this blog is specifically about contact center agents, it’s useful as we all try to navigate the best way to work effectively from home. A concern for employers, particularly those who are new to leading and managing a distributed workforce, is whether employee productivity will slip. Of course, these concerns are valid, but once people have the right tools, support and time to adapt, it is possible to continue business as usual.

Excellent tips on best practice for remote working, tools and technology needed, and behaviours when working as a distributed team are outlined in the 8×8 article here.

News / Blog

Covid-19 as a catalyst for new work practices

Stephen Mackarel was interviewed in a recent edition of Silicon Republic. He believes Covid-19 has acted as a catalyst for new business practices particularly remote working. He outlines how it is possible for companies to reduce their cost base and still have the latest in communications ensuring a world-class service for customers.

Stephen Mackarel on Newstalk

​​​​8×8 Voice for Microsoft Teams is a cloud-based PBX-to-PBX integration with Microsoft Phone System. It provides enterprise-grade telephony and global PSTN…

workair in the Business Post

workair were featured in last Sunday’s Business Post Connected magazine. In an article entitled ‘Rewriting the Rule Book on How and Where people work…