8x8

8×8 cloud solutions help businesses transform their customer and employee experience.

About our partner

About 8x8

8×8 cloud solutions help businesses transform their customer and employee experience. With one system of engagement for voice, video, collaboration and contact center and one system of intelligence on one technology platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations.

Reliable award winning service

Backed by exceptional customer support, 8×8 offers outstanding reliability with built-in redundancy from its global data centers to ensure maximum uptime and business continuity. 8×8 has become the dominant choice of businesses that seek powerful, seamless services to meet all of their communications and collaboration needs – now and for the future.

8x8 Awards

UCAAS Magic Quadrant Leader 2012-2018

#1 Cloud UC Leader 2014, 2015, 2016, 2017

2017 Superior Voice Quality

Virtual Office Pro Rated Excellent by PCMag.com 2018

CCAAS Magic Quadrant 2015-2018

Best Communications Provider 2018

Virtual Office Mobile Virtual Office Meetings

2017 Unified Communications Product of the Year Award: Sameroom

8x8 Quality Management 2017

Videos

X Series - product overview
Customer Engagement Advantage
Ease of Use and Deployment
Analytics and Efficiency
Analytics and Efficiency

Why 8x8?

The world's first Communications Cloud

The 8×8 Communications Cloud™ combines unified communications, team collaboration interoperability, contact center and real-time analytics in a single open platform that integrates across clouds, applications and devices, eliminating information silos to expose vital, real-time intelligence.

8×8 easily and seamlessly connects employees, customers and applications to improve business performance for enterprises across the globe. Results-driven companies rely on the 8×8 Communications Cloud to reduce complexity and cost, improve individual and team productivity and performance, and enhance the overall customer experience.

Committed to your success

From sales to support, implementation to operation, we go the extra distance to earn your trust every day. We’re passionate about your long-term success. Have a technical question? We’ll answer it live. Need help setting up your service? We’ll talk you through it. And our US-based Customer Service and Support team is standing by whenever you need it.

8x8 Reliability

Communications you can depend on when the unexpected strikes.

Mission-critical reliability

8×8 employs extensive measures to ensure high availability, business continuity and disaster recovery for the communications at the heart of your operations. That’s how 8×8 delivers an average core call flow processing uptime of 99.9999%.

Business continuity from the cloud

Because they’re hosted in the cloud, 8×8 communications offer substantial business continuity and disaster recovery protections. Using a web browser or mobile app, it’s easy to remotely reroute communications from locations experiencing problems to unaffected offices or remote workers anywhere in the world. Many of our customers have kept doing business despite hurricanes, floods and other disasters because of 8×8’s flexibility.

No single point of failure

8×8 communications are designed with built-in redundancy and no single point of failure. Our highly secure, top-tier data centers are located in geographically dispersed sites across the globe. These data centers are SSAE 16 audited and provide automatic and transparent failover to prevent disruptions in service.

8x8's compliance helps secure yours

No other VoIP or contact center provider does more to safeguard the security and compliance of mission-critical communications than 8×8. Our 8×8 Virtual Office and Virtual Contact Center solutions are certified as compliant with the standards below.

HIPAA

8×8 has received third-party validation of its HIPAA compliance for its Virtual Office and Virtual Contact Center services and offers business associate agreements for covered entities and other business associates.

FISMA

8×8 has received third-party validation that it complies with FISMA at the Moderate level.

CPNI

8×8 is compliant with FCC requirements for protecting Consumer Proprietary Network Information.

ISO 27001

ISO/IEC 27001 is an internationally recognized best practice framework for an information security management system. It helps companies identify the risks to your important information and put in place the appropriate controls to help reduce the risk.

Privacy Shield Framework

Use 8×8 to do business internationally, with the confidence that your communications meet the rigorous Privacy Shield data protection requirements.

Cyber Essentials

A primary objective of the UK Government’s National Cyber Security Strategy is to make the UK a safer place to conduct business online. 8×8 UK Ltd is compliant with the Cyber Essentials standards.

ISO 9001

The ISO 9000 family of quality management systems standards helps companies meet the needs of customers and other stakeholders while meeting regulatory requirements related to our services.

UK Government ATO

8×8 UK Ltd has received an Authority to Operate (ATO), one of the UK’s highest levels of security and compliance certifications.

Global Reach

The world’s at your doorstep with 8×8 cloud-based communications. Connect offices everywhere under the same global communications system. Dial an extension and quickly reach colleagues or clients around the world – with crystal-clear communications that sound as if you’re a few doors down, not an ocean away. And remote and mobile workers are just as dialed in – they can connect and communicate from anywhere, too.

Connect clearly - the world over

Ever had a phone call to a far-away location where the other party’s responses seemed slow or hard to hear? Where both parties kept starting to talk over each other—but neither meant to interrupt? That’s often a result of poor call routing over long distances, when calls within a country have to travel to and from a server a long way away.

Not 8×8. Our patented Global Reach Network® provides an immediacy to international communications that other cloud providers can’t match. First, we’ve located our top-tier servers strategically around the globe—with fifteen data center locations for quick, clear transmission. Next, we use innovative, patented geo-routing algorithms to route communications quickly and efficiently to the closest available data center. The result? Crystal clear connections. Superior call quality. And less latency or lag time, compared to our competitors. So even global conversations sound and feel easy and natural—without the false starts and stops that often plague our competitors.

Global reach. Local touch

8×8 offers all of the local number support required by global organizations, including local numbers in over 80 countries, toll free numbers in over 120 countries, and local number porting in over 40 countries. All connected to over 20 Tier 1 carriers to deliver calls worldwide.

Global Communications made simple

Move faster, grab new markets and captivate customers wherever they happen to be. 8×8 Global Reach delivers secure, high-quality communications solution on global networks that you can count on to take your enterprise anywhere.

Enterprise Grade Communications

Proven enterprise-grade communication

The 8×8 Communications Cloud provides everything your enterprise needs to drive exceptional business results. Enhance productivity and customer experiences everywhere in the world you compete with the industry’s only cloud platform that seamlessly combines unified communications, and team collaboration, contact center, and analytics in a single, open and real-time platform that is truly enterprise grade.

Global Reach Network

8×8 developed Global Reach to ensure that any 8×8 voice communication, placed or received from anywhere on the globe on any device, has the same consistent and exceptional call quality as a call placed from the next cube over. Providing global reach for your communications is much more than just a set of data centers, it’s a proven 8×8 methodology backed by patents, expertise and a global network.

Engineered for reliability and uptime

8×8’s mirrored, fully redundant data centers ring the globe to route calls quickly and efficiently, for high-quality, high-availability communications. Data centers located on opposite US coasts provide high reliability and disaster resilience. Similarly, 8×8’s data centers in the UK, Canada, Hong Kong and Australia optimize service quality and reliability for users in these regions.

Industry-leading security and compliance

No other cloud communications provider can provide third-party verified compliance with as many security and compliance standards as 8×8. Our solutions are designed to comply with HIPAA, FISMA, FIPS, and other industry and government standards. That’s why so many enterprises choose 8×8 to protect their compliance, their customer data and their reputations.

Global communications. Local numbers.

8×8 offers all the local number support required by multi-national organizations. Local numbers in over 80 countries, toll-free numbers in over 120 countries and local number porting in over 40 countries. All connected to over 20 Tier 1 carriers to deliver calls worldwide.

Elite Touch implementation

The 8×8 Elite Touch program accelerates successful enterprise deployments with the experience gained from more than 48,000 implementations worldwide. 8×8’s proven methodology ensures the fastest time to value—even for customers with global deployments, large and complex requirements across multiple sites, or the need to integrate with CRM or other back-end systems.

Enterprise app integrations

8×8 amplifies team productivity and enhances customer service with built-in integration with apps such as Salesforce, NetSuite, Desk.com, Skype for Business, Microsoft Outlook and Office 365. 8×8 also uniquely unifies communications and contact center capabilities.

Products and Services

Phone, Meetings, Team Messaging, and Contact Center on one platform
THE NEW REQUIREMENTS FOR INTELLIGENT COMMUNICATIONS, COLLABORATION AND CUSTOMER ENGAGEMENT

For Enterprises

  • Overview
  • Features

Elevate your communications

X Series enhances customer experience and increases collaboration across your organization.

Cloud Phone
  • Advanced phone features
  • Unlimited calling in up to 47 countries
  • Secure and reliable
Messaging
  • Share & collaborate across messaging platforms
  • Upload files
  • Store conversation history
Meetings
  • High-definition audio and video
  • Host up to 100 participants
  • Instant screen sharing
Contact Centre
  • Best-in-class call centre features
  • Industry-leading analytics
  • Easy setup
Mobile
  • Make and take calls on any device
  • Stay connected with texting and chat
  • Join online meetings from anywhere
X-Series X2
Integrated Communications

X2 provides your employees with:

  • One click from chat to voice to video meetings
  • Company-wide team messaging
  • Meetings for 100 participants
  • Integration with CRM & business applications
X-Series X4
Smarter Global Engagement

X4 includes X2 capabilities plus:

  • Unlimited global calling for UC across 47 countries
  • Supervisor & service quality analytics
  • Streamline call handling with Switchboard Pro
X-Series X6
Speed to Resolution

X6 includes X4 capabilities plus:

  • 4,000 minutes per concurrent agent
  • Voice-focused contact centre
  • One click subject matter expert access
  • Customer engagement analytics
  • Customizable wallboards/dashboards
X-Series X8
Customer Experience Transformation

X8 includes X6 capabilities plus:

  • Integrate voice, email, webchat and social
  • Advanced speech and interaction analytics
  • Predictive outbound campaigns
  • Quality, collaborative performance management

Inbound Call Centre

Improve customer interactions and agent productivity with our powerful, easy-to-use, cloud-based call center solution.

Cloud-based Inbound Call Center

Organizations over the world are discovering the advantages of using 8×8’s call center software for their inbound call center operations. With 8×8’s Inbound Call Center solution, an organization can deploy a full-featured, state-of-the-art inbound call center quickly, easily and for a fraction of the up-front cost of deploying an on-premises system. All that is needed are the computers and an Internet connection.

One of the biggest advantages of implementing a hosted call center solution is that it eliminates the high cost of investing in new hardware, network infrastructure and software licenses in order to get the latest and most advanced inbound call center technologies. Because our call center software is delivered via the Internet, we assume responsibility for all maintenance and upgrades, including integration with leading CRM systems and overall application performance. 8×8 significantly reduces the strain on company’s IT departments.

Inbound Call Center Solutions

Since it is hosted using a multi-tenant architecture, where customers share server resources, 8×8’s Virtual Contact Center is highly flexible and can be readily customized to meet just about any business need. Thus it is suitable for inbound call centers in a wide range of verticals and industries, such as retail/e-commerce, financial services, insurance, utilities and internal/external help desks.

Some of our widely implemented solutions are:

  • Technical Support HelpDesk
  • Home-Based Agents
  • Customer Service Call Center Software

Our Call Center Solution Features

8×8 is a leading provider of web-based inbound call center technologies. Our Virtual Contact Center platform offers a suite of core inbound call center technologies, including ACD with universal queuing for multimedia contacts and skills based routing, IVR with self-serve options and more. What’s more, our patent pending Advanced Virtual Tenant Architecture (AVTA) distinguishes our inbound call center solution from others on the market in terms of reliability.

VoIP Phones, Headsets and Accessories

Select best-in-class IP phones to go with the unparalleled call quality and reliability of your 8×8 phone system.

Desk Phones
Cordless Phones
IP Conference Phones
Analog Phone Fax Adapters
Accessories

Customers

Features and Pricing

Workair Customers:

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