Call centre phone systems from Workair allow you to fine tune your customer experience by empowering your agents with advanced cloud-based technology. Our solutions from 8×8, Avaya Cloud Office, Dialpad, GoTo, RingCentral and Vonage are built with all businesses of any size in mind. The dynamic technology, which is accessible from anywhere, anytime makes it possible for you to enhance internal processes, gain insights and better manage business resources while catering to a hybrid workforce and the anywhere customer.
CALL CENTRE
PHONE SYSTEMS
Call Center Phone Systems Features
Live Call Transcripts
Get fast insights into calls for training, quality and legal or compliance purposes.
Multi-channel Routing
Connect with your customers on their chosen channel including voice, social, live chat, email and more.
Workforce Engagement Tools
Provide innovative customer experiences by equipping agents with the necessary tools for success.
Customised Wall Boards
Live statistics around calls help management and agents in providing better customer experience.
Call Routing
Flexible call routing with IVR’s, recorded messages, call queues and more allows for ease of administration.
High Quality Call Centre Technology
Workair are the preferred provider of contact centre solutions for numerous industries across Ireland, including those with global reach in healthcare, BPO and insurance. Our trusted solutions make it easier than ever to manage new leads and existing customer interactions with features like data driven reporting, analytics, digital channel support and quality management. It is our future proof technology that will help you grow your business.
Best Call Centre Software
Workair offers the best call centre software because of the range of features available across our varied portfolio of products. Whether your bottom line is cost efficiency or facilitating flexible working preferences features like customer surveys, call and screen recording, IVR journey maps, integrations, CX and speech analytics across both inbound and outbound contact centres will ensure you never miss a single interaction across your business.
Virtual Call Centre Technology
Workair’s virtual contact centre software offers users the flexibility to deliver streamlined workflows with multi-platform support, skills based routing and customisable integrations. Often cloud contact centre solutions allow for a more strategic migration of IT infrastructure, which provides an effortless roadmap for all future solution upgrades. Our advanced call centre technologies can help transform a business’s interaction capabilities by leveraging new forms of collaboration and agent-enablement.
Call Centre Phone Systems Clients
Security & Compliance
Workair’s call centre technology provides comprehensive security for users of all sizes. Our products offer advanced endpoint protection an essential requirement with a hybrid workforce. Secure PCI payment processing protects against fraud and ensures compliance with industry regulations. Speech analytics that capture 100% of interactions can assist with managing compliance issues. Our call centre CRM software means a secure integrated solution that allows for maximum efficiency by agents with reduced wait times and an overall better customer journey.
Workair are a trusted provider of phone system for call centres. Our secure and hassle-free solutions are the first step to keeping your business connected.
What is the Best Phone System for Call Centres?
The software used in a call centre will be determined by various contributing factors:
- Is the requirement for inbound or outbound call centre software?
- What is the existing technology in place?
- Are you looking for an integrated solution?
Workair’s expert advice can help guide you to choose a solution that will help with boost sales and service by optimising all communication experiences. Our portfolio of contact centre solutions allows us to provide the best fit, no matter your requirement.
We know that for Salesforce users Vonage’s contact centre solution with its premier partner status and five star ranking is the best option. However, if you are an avid Microsoft Teams user then the 8×8 Teams certified solution with its predictive dialler and AI powered self-serve options will provide an optimal experience. We are here to help you to understand the technology that will benefit your business.
We know that for Salesforce users Vonage’s contact centre solution with its premier partner status and five star ranking is the best option. However, if you are an avid Microsoft Teams user then the 8×8 Teams certified solution with its predictive dialler and AI powered self-serve options will provide an optimal experience. We are here to help you to understand the technology that will benefit your business.
