LetsGetChecked is a leading health insights company that allows consumers direct access to a wide range of testing options and clinical services from home. Founded in 2015, the company empowers people to take an active role in their health to live longer, happier lives. By combining health data and diagnostic results, LetsGetChecked provides rich health insights to enable better healthcare decision making. LetsGetChecked tests cover general health, men’s health, women’s health, and sexual health, and are available nationwide in the US, Canada, and Europe. LetsGetChecked has corporate offices located in New York City and Dublin.
The Challenge
With the outbreak of Covid-19, the company quickly focused its efforts on becoming part of the solution, developing a two-part test for the virus, which will confirm the results within 48 hours. It offers frontline and healthcare workers an opportunity to get tested safely and quickly from home, then rolling out these tests to vulnerable groups and the wider community.
Customer communication is a vital part of the LetsGetChecked service offering. When the corporate offices in New York City and Dublin were closed due to the coronavirus, it was a business priority to continue to provide support to their customers through this difficult time.
The Solution
Workair had initially engaged with LetsGetChecked 12 months previously with the aim of providing a communications solution for their worldwide base. This solution was scheduled to be deployed mid-2020. Shortly after the Covid-19 outbreak this deployment was brought forward, requiring remote installation. Within 10 days, call centre functionality was up and running, enabling LetsGetChecked customer support staff in Ireland and New York to work from home. As a result they continued to provide a seamless customer experience.
Testimonials
Ronan Ryan, COO LetsGetChecked
“We faced a massive challenge at the outbreak of this pandemic to adapt at speed and meet the surging demand for tests. We needed to ensure that our customer support could continue at the same high standard despite the spike in order volumes and disruption to our staff’s working practices. We’re delighted to have partnered with Workair and 8×8 to achieve this. With the right technology in place now, we have been able to continue to support frontline healthcare workers at this critical time, and we look forward to continuing the partnership as we extend testing to the wider public.”
Mark Donaghy, Product Manager LetsGetChecked
“We are now actively testing and supporting healthcare workers with our coronavirus testing solution. Thanks and keep up the good work guys!”