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Understanding the benefits of an Integrated Contact Centre solution

A cloud contact centre solution allows for improved service delivery while driving better customer experience. Through integration you can transform your businesses interaction capabilities.  Advanced omni channel routing via – voice, social, email, live chat and visual engagement (video and screen sharing) means your agents can leverage forms of communication that are not available with a traditional, on-premise contact centre environment.

Integrations:

Prebuilt integrations with minimal setup means major benefits. Features like dynamic call routing, click-to-dial, customer info screen pops and call recordings make it easy. Leverage your CRM and other business applications to allow for a seamless customer experience.

Agent Experience:

Sophisticated tools such as artificial intelligence, voice controls and automatic call logs allow for better collaboration between agents and increased productivity which ultimately leads to an improved customer expereince.

Analytics:

Real time data means your agents are able to make better decisions. Customisable dashboards and bespoke reporting provide an in-depth view into call handling. Identify what area of your customer communications need improvement with cloud contact centre analytics.

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Why choose Vonage for your Contact Centre integration?

Vonage have transformed UX for the Contact Centre with one single interface for consistent and effortless fully integrated business communications. In this eBook you will get an insight into:

  • Why a Vonage cloud Contact Centre empowers agents, from sales to service, to deliver exceptional customer experiences irrespective of their location.
  • How a seamlessly integrated interface will eliminate the most common challenges facing agents when communicating with colleagues, customers and prospects.
  • The way Vonage has transformed Contact Centre user experience by bringing together virtual communications both inside and outside your organization

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