Empower your business to handle customer queries more efficiently with sophisticated agent management tools that include :
- Skills based call routing
- The automation of mundane tasks
- Productivity analytics
- Simultaneous call and case handling
The latest generation of agent management tools allows new agents to easily get support from supervisors and experienced agents, while providing direct access to key information. In addition, agents can collaborate and support one another, helping the Contact Centre run more smoothly and efficiently on an ongoing basis. This improved agent experience increases agent satisfaction to reduce turnover.