Consumer behaviour has changed. Today, people expect near-instant responses on their preferred platforms. Your customers live online and you need to be able to reach them where they are day or night to keep the lines of communication open. Omni-channel routing allows you to be in that conversation instantly, no matter where it is happening online from :
• Social media
Our platforms route all cases into a single cloud-based contact centre so any agent can pick up a customer communication, view their accounts details, and then quickly work to satisfy the customer ask.