When it comes to business phone systems organisations with outdated premises-based PBXs, many of which are being end-of-lifed by their manufacturers such as Toshiba, have recognised that cloud is the future. Migrating to cloud communications allows for consolidation of all applications while eliminating unnecessary spend in redundant tools.

2020 saw undisputed levels disruption on society, the economy and global commerce. A as a result of the ‘new normal’ businesses have changed how they interact and communicate with their clients and employees forever. Being catapulted into the world of remote working has given way to the age of ‘Smart Business Phone Systems’.

Stephen Mackarel was interviewed in a recent edition of Silicon Republic. He believes Covid-19 has acted as a catalyst for new business practices particularly remote working. He outlines how it is possible for companies to reduce their cost base and still have the latest in communications ensuring a world-class service for customers.