As part of Cloud Week, Silicon Republic talked to Workair’s very own, Stephen Mackarel, to gain insight on his lengthy career in telecoms, how digital transformation is changing the sector, and how his business is run in the cloud.
“Everyone is talking about digital transformation but voice is an area that is often overlooked in this journey. Many customers still want to communicate with companies by phone.”
Read the full interview here.
A cloud-based phone system will help reduce costs, save time and improve communications. No matter how big or small your business, or how dispersed your audience is.
Stephen Mackarel talks to the Business Post about targeting €15 million in new business after signing a strategic partnership with the US-based, cloud communications firm Vonage.
Cloud-based contact centres are becoming more established with an increasing number of providers developing solutions to challenge the traditional on-prem model. They offer users improved operational efficiencies, increased flexibility for dynamic work styles and distributed agent teams and improved customer experiences.
