Workair are leading providers of RingCentral in Ireland. RingCentral is a six time Gartner Magic Quadrant leader for cloud-based communication and collaboration solutions (UCaaS) for businesses. RingCentral products go beyond a traditional on-premise phone system offering users world-class VoIP telephony, messaging, video and contact centre solutions, as well as all the integrations a teams need to stay productive.
How does RingCentral work?
RingCentral software supports users in a multi-model environment by providing a unified and comprehensive communication experience. It combines effortless and intelligent interactions through AI, advanced analytics and call QoS to help you understand your business and maximize every customer engagement.
Experience all of RingCentral MVP’s capabilities – group chats, smart video meetings with live device switching, task scheduler all in one place. The app allows for a single unified experience reducing the time users waste switching between multiple platforms and device endpoints.
RingCentral Contact Centre
RingCentral inContact technology has analytics and compliance supporting tools, omnichannel customer routing and easy-to-manage dashboards provide companies with the tools to transform agent-customer relationships.
Benefits to Business
Security & Compliance
Ringcentral offers a robust 7 layers of security. These include the physical, network, host, data, application, and business processes, as well as the enterprise level of your organization. The platform is monitored 24/7 for any security anomalies and has a 99.999% uptime SLA. Single Sign-On provides a secure login method in a single step solution.
SOC 2 Controls over security, availability, & confidentiality
SOC 3 Public report of controls over security, availability, & confidentiality
RingCentral is HIPAA compliant & provides Business Associate Agreements for Covered Entities & Business Associates
HITRUST CSF Certified status means RingCentral has met industry-defined security requirements and are appropriately managing risk
RingCentral is ISO/IEC 27018 certified. An internationally recognized code of practice for protecting personal data (PII) in the cloud
RingCentral is ISO/IEC 27001 certified. The most widely recognised International standard for information security
Financial customers, including banks, brokers, and traders, can trust that RingCentral products meet regulatory requirements for security and reliability
Workair are an accredited provider of RingCentral VoIP phone solutions in Ireland. We are trusted by businesses of all sizes, no matter their requirement or industry. We are your one-stop-shop for all things RingCentral related.
RingCentral offers 100’s of out-of-the box integrations, providing workflow optimisation as well as customisation with the software you’re already using.
Let Workair review your business communication needs
and recommend a solution, you have nothing to lose.
What’s in the Box - Business Phone systems
Enterprise-grade Cloud PBX
With unlimited calls, fax, multi-level auto attendants, voice mail, voicemail transcription and call recordings
All in one Apps that give you voice, video, chat and fax on your desktop and mobile devices
Advanced Call Handling
Gives companies the tools to manage incoming and outgoing phone calls including caller ID, do not disturb, call forwarding and transfer, call waiting, parking and 3 way calling
Advanced Call Management
Distribute incoming calls efficiently to improve customer engagement and employee productivity. Including Ring Groups, Call Monitoring, Call Queues and Barge, Monitor Whisper
A single admin interface for user provisioning, system configuration, management, cost centres, multi-site support and roles-based access controls
Comprehensive performance and usage dashboards plus reporting options for valuable insights
Features to keep employees productive and efficient including Directory Assistance and Presence
What’s in the Box - Contact Centre Solutions
Boost agent and employee engagement, collaboration and operational effectiveness (from anywhere) to improve your customer Net Promoter Score.
Omni Channel Routing
ACD – Automatic Call Distribution
Direct customers to the best qualified agent with skill based routing to improve the customer journey/experience
IVR (Interactive Voice Response)
AI powered self-service options and virtual assistant enable customers to choose which department their call is routed to
Stay ahead of changing customer expectations and allow customers engage with you on the channel of their choice – chat, messaging, email, web chat, tweets, social media etc.
Outbound dialling system improves connection rates to increase the volume of completed calls, maximizing potential revenue opportunities. Patented answering machine detection, carrier call blocking and other features help you meet compliance objectives
Improves training and empowers agents
Accurately forecasts call volumes to optimise staffing rosters
Improve your engagement with customers through actionable insights direct from your customers
Call and Screen Recording
Recording and storage options make it easy to search, retrieve, playback and download recordings safely and securely
RingCentral Live Reports and Analytics
Customer Experience Analytics
Visualise the customer journey to identify points of frustration
IVR Journey Maps
Show which menus are effective and where adjustments are required to simplify a customer’s journey
Empowers contact centre managers with actionable insights into the team’s performance and the customer experience
Customer Engagement at the heart of the Contact Centre
Consolidates your customer data into a unified interface
Integrations into all leading cloud CRMs enables you to personalise the customer experience and maximise agent productivity
Secure payment processing simplifies the handling of credit cards and supports PCI DSS level compliance. Integrations into Stripe enhance the customer experience