Workair are leading providers of RingCentral in Ireland. RingCentral is a six time Gartner Magic Quadrant leader for cloud-based communication and collaboration solutions (UCaaS) for businesses. RingCentral products go beyond a traditional on-premise phone system offering users world-class VoIP telephony, messaging, video and contact centre solutions, as well as all the integrations a teams need to stay productive.
About RingCentral
How does RingCentral work?
RingCentral software supports users in a multi-model environment by providing a unified and comprehensive communication experience. It combines effortless and intelligent interactions through AI, advanced analytics and call QoS to help you understand your business and maximize every customer engagement.
RingCentral Features
Unify the way your business communicates, collaborates and connects with RingCentral MVP (Message, Video and Phone). Whether it is messaging (chat), video meetings (conferencing) or phone (voicemail & fax) RingCentral MVP connects your business on any device, anywhere.
RingCentral Messaging
Staying connected has never been so seamless. RingCentral messaging with built-in task management allows you to get instant alerts, send files, create threads for projects and teams. It also connects to Google Workspaces and Microsoft 365 so you can keep it focused with no more app switching.
RingCentral Fax
RingCentral offers users flexible faxing. Use your business number to send or receive a fax online from a smartphone, computer or tablet. Your account allows you advanced functionality where you can send faxes to groups, block faxes and receive notifications of all activity via a detailed fax log.
RingCentral Video Meetings
With personalised meeting ID’s and passwords, screen sharing, private and public chat and live recording features RCV is easy and intuitive to use. Combine that with the fact that it fully integrates into the new (and classic) RingCentral App, Slack, Google, O365 and Microsoft.
RingCentral App
Experience all of RingCentral MVP’s capabilities – group chats, smart video meetings with live device switching, task scheduler all in one place. The app allows for a single unified experience reducing the time users waste switching between multiple platforms and device endpoints.
RingCentral Contact Centre
RingCentral inContact technology has analytics and compliance supporting tools, omnichannel customer routing and easy-to-manage dashboards provide companies with the tools to transform agent-customer relationships.
Benefits to Business
Security & Compliance
Ringcentral offers a robust 7 layers of security. These include the physical, network, host, data, application, and business processes, as well as the enterprise level of your organization. The platform is monitored 24/7 for any security anomalies and has a 99.999% uptime SLA. Single Sign-On provides a secure login method in a single step solution.
SOC 2 Controls over security, availability, & confidentiality
SOC 3 Public report of controls over security, availability, & confidentiality
RingCentral is HIPAA compliant & provides Business Associate Agreements for Covered Entities & Business Associates
HITRUST CSF Certified status means RingCentral has met industry-defined security requirements and are appropriately managing risk
RingCentral is ISO/IEC 27018 certified. An internationally recognized code of practice for protecting personal data (PII) in the cloud
RingCentral is ISO/IEC 27001 certified. The most widely recognised International standard for information security
Financial customers, including banks, brokers, and traders, can trust that RingCentral products meet regulatory requirements for security and reliability
Workair are an accredited provider of RingCentral VoIP phone solutions in Ireland. We are trusted by businesses of all sizes, no matter their requirement or industry. We are your one-stop-shop for all things RingCentral related.
RingCentral Integrations
RingCentral offers 100’s of out-of-the box integrations, providing workflow optimisation as well as customisation with the software you’re already using.
RingCentral for Salesforce
Optimise your Salesforce experience by embedding key RingCentral features like in-app calling, RingCentral video, instant screen pop, performance reporting and more. The RingCentral integration is available for Salesforce Classic or Salesforce Lightning and works in both Sales Cloud and Service Cloud.
RingCentral for Microsoft Teams
Get advanced calling for Microsoft Teams with RingCentral. This integration allows users to have visibility into all your Teams calls, identify key trends, set automated alerts without leaving the Teams interface.
Improved customer journey
Integrations across all business applications including CRM and payment platforms allows for streamlined productivity and ultimately top class customer service.
Improved internal processes
Make communicating more organised and efficient by managing every interaction in a single workspace.
Integrated collaboration
Boost workforce productivity by removing communication silos through integrations that allow users to seamlessly share and access information across business applications.
Advanced analytics
Drive business decisions with intuitive data and trends available at a department or user level usage.
Let Workair review your business communication needs and recommend a solution, you have nothing to lose.
Customers
What’s in the Box - Business Phone systems
Enterprise-grade Cloud PBX
With unlimited calls, fax, multi-level auto attendants, voice mail, voicemail transcription and call recordings
Work Apps
All in one Apps that give you voice, video, chat and fax on your desktop and mobile devices
Advanced Call Handling
Gives companies the tools to manage incoming and outgoing phone calls including caller ID, do not disturb, call forwarding and transfer, call waiting, parking and 3 way calling
Advanced Call Management
Distribute incoming calls efficiently to improve customer engagement and employee productivity. Including Ring Groups, Call Monitoring, Call Queues and Barge, Monitor Whisper
Easy Administration
A single admin interface for user provisioning, system configuration, management, cost centres, multi-site support and roles-based access controls
Analytics
Comprehensive performance and usage dashboards plus reporting options for valuable insights
Corporate Features
Features to keep employees productive and efficient including Directory Assistance and Presence
What’s in the Box - Contact Centre Solutions
Boost agent and employee engagement, collaboration and operational effectiveness (from anywhere) to improve your customer Net Promoter Score.
Omni Channel Routing
ACD – Automatic Call Distribution
Direct customers to the best qualified agent with skill based routing to improve the customer journey/experience
IVR (Interactive Voice Response)
AI powered self-service options and virtual assistant enable customers to choose which department their call is routed to
Digital Channels
Stay ahead of changing customer expectations and allow customers engage with you on the channel of their choice – chat, messaging, email, web chat, tweets, social media etc.
Predictive Dialer
Outbound dialling system improves connection rates to increase the volume of completed calls, maximizing potential revenue opportunities. Patented answering machine detection, carrier call blocking and other features help you meet compliance objectives
Workforce Management
Quality management
Improves training and empowers agents
Workforce Management
Accurately forecasts call volumes to optimise staffing rosters
Customer Surveys
Improve your engagement with customers through actionable insights direct from your customers
Call and Screen Recording
Recording and storage options make it easy to search, retrieve, playback and download recordings safely and securely
RingCentral Live Reports and Analytics
Customer Experience Analytics
Visualise the customer journey to identify points of frustration
IVR Journey Maps
Show which menus are effective and where adjustments are required to simplify a customer’s journey
Speech Analytics
Empowers contact centre managers with actionable insights into the team’s performance and the customer experience
Customer Engagement at the heart of the Contact Centre
Native CRM
Consolidates your customer data into a unified interface
CRM Integrations
Integrations into all leading cloud CRMs enables you to personalise the customer experience and maximise agent productivity
Payment Processing
Secure payment processing simplifies the handling of credit cards and supports PCI DSS level compliance. Integrations into Stripe enhance the customer experience
