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About Vonage

Vonage are a leader in Gartner’s Magic Quadrant for Contact Centre as a Service, and also a niche player in the Unified Communications as a Service quadrant. A Vonage phone system and contact centre solution can enable companies to communicate and operate from the office or anywhere. Vonage business solutions are fully programmable and allow for the integration of Video, Voice, Chat, Messaging into existing applications and workflows.

Vonage Features

Voice Analytics

Pre, during and post call conversation analysers allow you to stay ahead of the conversation with helpful tools like screen pop for relevant content sharing suggestions. Never get blindsided on a call again.

Single Routing Channels

Data driven routing delivers a superior omni channel experience for users. Escalate your customer interactions seamlessly from one channel to next within the same dialogue.

Vonage Voice Media

Vonage Voice Media is a cloud contact centre and inside sales platform specifically for Salesforce users. Narrowing the conversation gap from digital interactions to voice means delivering exceptional customer experience.

Vonage Features

Embedded Contact Pad

An embedded contact pad within Salesforce means omnichannel conversations are easily available. You can check queue activity, set availability across channels and look at peer presence.

How does Vonage work?

Vonage telephone connects calls using Voice over IP otherwise known as VoIP technology. Unlike a traditional phone line Vonage gives users far more flexibility to make and receive calls from anywhere there is internet. With a host of features available Vonage’s fully programmable unified communications and contact centre applications transform your communication experience.

Benefits of Vonage Corporate Phone Systems

Streamlined communication experience with an easy to use and easy to manage single interface

Vonage VoIP business communications takes a transformation view towards internal and external business interactions

Progressive and innovative -promotes non-traditional communication with your customers across applications like Facebook and WhatsApp

Efficient - single source routing for all channels, means easily leveraged customer data to provide insights at all levels of the business

Adaptable - platform is built on API’s and also delivers standalone API’s

Security & Compliance

Vonage has well documented policies and executed procedures to meet various Information Security and Compliance standards. This allows users to operate with the knowledge that their private company information and sensitive customer data remains secure. Vonage holds the following certifications:

EU law on data protection and privacy that addresses the transfer of personal data outside the EU and EEA areas

Vonage is ISO/IEC 27001 certified, the most widely recognised international standard for information security

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Best practices for providing security assurance within cloud computing

Controls over security, availability and confidentiality

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An information security standard for validation of controls around cardholder data to reduce credit card fraud

HITRUST CSF Certified status means Vonage has met industry-defined security requirements and are appropriately managing risk

Workair are an accredited provide of Vonage systems in Ireland. We are trusted by businesses of all sizes, no matter their industry. We are your one-stop-shop for all your Vonage business cloud requirements.

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Vonage Integrations

Vonage Salesforce Integration

The Vonage Contact Centre solution is the top choice when it comes to Salesforce with over 1.5 billion user interactions worldwide. The ready-to-use integration provides agent features like Vonage softphone, Click-to-dial, voicemail drop, screen pop and more. The Vonage software provides the data you need for maximum efficiency across every channel with minimum setup.

Improved customer journey

Give your customers the VIP treatment with every interaction. Features like call announce, shared line experience monitoring and paging group mean your agents are always prepared to professionally manage calls.

Improved internal processes

A fully-integrated omni-channel solution from Vonage means every customer query will be routed to the right agent, irrespective of the chosen channel – email, chat, video and social. Optimising resources and overall empowering agents to be more efficient.

Integrated collaboration

Link all cloud-based systems and enable unified collaboration across your business. A single interface for all interactions eliminates toggling between your CRM, phone system, payment platforms and other collaboration applications. Sync all data and workflows and boost productivity.

Advanced analytics

Agent assist means call transcripts provide suggested responses or the next best action to take based on real time conversations with customers. Agent availability viewing, call routing, activity tracking, voice recording, and more are available for businesses of all sizes.

Let Workair review your business communication needs and recommend a solution, you have nothing to lose.

Speak to an expert today

Vonage Customers

Let Workair review your business communication needs
and recommend a solution, you have nothing to lose.

SPEAK TO AN EXPERT TODAY




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    What’s In The Box - Business Phone System

    Enterprise-grade cloud PBX

    Unlimited calls, fax, multi-level auto attendants, voice mail, voicemail transcription and call recordings

    App

    All in one app that gives you voice, video, chat and fax on your desktop and mobile devices

    Call Handling

    Manage incoming and outgoing phone calls with caller ID, Do Not Disturb, Call waiting and parking, Call forwarding and transfer, as well as 3 way calling

    Call Management

    Distributes incoming calls efficiently to improve customer engagement and employee productivity Including Ring Groups, Call Monitoring, Call Queues and Barge, Monitor Whisper

    Easy Administration

    A single admin interface for user provisioning, system configuration, management, cost centres, multi-site support and roles-based access controls

    Analytics

    Comprehensive performance and usage dashboards plus reporting options for valuable insights

    Corporate Features

    Features to keep employees productive and efficient including Directory Assistance and Presence

    What’s In The Box - Contact Centre Solutions

    Boost agent and employee engagement, collaboration and operational effectiveness (from anywhere) to improve your customer Net Promoter Score.

    Omni Channel Routing

    ACD – Automatic Call Distribution

    Direct customers to the best qualified agent with skill based routing to improve the customer journey/experience

    IVR (Interactive Voice Response)

    AI powered self-service options and virtual assistant enable customers to choose which department their call is routed to

    Digital Channels

    Stay ahead of changing customer expectations and allow customers engage with you on the channel of their choice – chat, messaging, email, web chat, tweets, social media, etc.

    Predictive Dialer

    Outbound dialling system improves connection rates to increase the volume of completed calls, maximizing potential revenue opportunities. Patented answering machine detection, carrier call blocking and other features help you meet compliance objectives

    Workforce Engagement Management

    Quality Management

    Improves training and empowers agents

    Workforce Management

    Accurately forecasts call volumes to optimise staffing rosters

    Customer Surveys

    Improve your engagement with customers through actionable insights direct from your customers

    Call and Screen Recording

    Recording and storage options make it easy to search, retrieve, playback and download recordings safely and securely

    Analytics to Optimise Customer Journey and Agent Performance

    Customer Experience analytics

    Visualise the customer journey to identify points of frustration

    IVR Journey Maps

    Show which menus are effective and where adjustments are required to simplify a customer’s journey

    Speech Analytics

    Empowers contact centre managers with actionable insights into the team’s performance and the customer experience

    Customer Engagement at the Heart of the Contact Centre

    Native CRM

    Consolidates your customer data into a unified interface

    CRM integrations

    Integrations into all leading cloud CRMs enables you to personalise the customer experience and maximise agent productivity

    Payment processing

    Secure payment processing simplifies the handling of credit cards and supports PCI DSS level compliance. Integrations into Stripe enhance the customer experience