Integrating Microsoft Teams with a cloud phone system allows you to streamline all business communications through the Teams interface. This voice integration enhances Teams with enterprise grade business phone functionality, call centre features and integrations into non-Microsoft systems at minimum cost. Quite simply it means you get to retain Microsoft Teams as your sole collaboration interface for all your business communications.
What is a Microsoft Teams integrated Phone System?
Why choose 8x8 Voice for MS Teams:
Integrations: 8×8 has native integrations with 35+ business applications and CRM’s. This means you can make and receive calls using Teams within in your CRM, such as Salesforce, or other applications. You can see your CRM call history information, attach call logs and links to any call recordings from within Teams.
Advanced Analytics: 8×8 analytics provides key insights into all your Teams calls. You can identify key trends across employees, teams and the company, understand call patterns and customer behavior with speech analytics and make instant changes using real-time data to drive decisions using one comprehensive analytics suite.
Teams Certified Contact Centre: 8×8 offers native contect centre integration with complete voice and digital channel support. Agents can make and receive calls within Teams while leveraging all of 8×8’s capabilities including omni-channel interactions, workforce engagement management and robust analytics – everything an agent needs to create exceptional customer experiences.
8×8 Voice for Microsoft Teams removes the burden and complexity of managing an on-premise phone system by delivering a single cloud voice solution directly within Microsoft Teams. It allows organizations to scale and deliver work-from-anywhere communications while saving time and money. You are provided the flexibility of Teams with the benefits of a cloud business phone system.
8x8 Customers:
Download this free eBook and find out how you can maximise your investment in Microsoft Teams.
